Technical Support Specialist
ClickPostMG Road, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
ClickPost provides post-purchase logistics intelligence and shipment tracking software for retailers. This specialist will resolve customer inquiries, troubleshoot platform and integration issues, and share recurring problems with product and engineering teams.
What you'll do
- Handle customer inquiries across email, chat, and phone
- Troubleshoot platform issues involving APIs, integrations, and basic HTML
- Guide customers through platform API integration
- Record customer interactions and technical issues in the CRM
- Identify recurring issues and share insights with product and engineering teams
- Create support documentation and best practice guidelines
Skills
Must have
- Customer support
- API troubleshooting
- API integration
- HTML
Tools
- Zendesk
- Freshdesk
- CRM
Who it's for
- Experience
- 2+ years
- Domain
- logistics saas
About ClickPost
ClickPost has 8 open roles in Bangalore, at ClickPost Bengaluru office. See every ClickPost role.
More at ClickPost
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Senior · On-site · 5+ years
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