Customer Success Manager
ClickPostMG Road, BangalorePosted 4 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
ClickPost provides a logistics intelligence platform that helps retailers manage carriers and post-purchase experiences. This person will manage customer accounts, drive adoption and retention, and grow existing relationships.
What you'll do
- Manage a portfolio of customer accounts and key stakeholder relationships
- Drive adoption, renewals, retention, and account expansion
- Track account health and address churn risks and escalations
- Conduct business reviews and share actionable customer insights
- Coordinate with internal teams to resolve customer needs
- Support billing and collections follow-ups with Finance
Skills
Must have
- Customer success
- Account management
- Customer retention
- Renewals
- Upselling
- Cross-selling
- Product adoption
- Customer health metrics
- Negotiation
- Excel
Nice to have
- Business review preparation
- Powerpoint
Tools
- Excel
- Powerpoint
Who it's for
- Education
- Bachelor's degree
- Experience
- 2+ years
- Domain
- logistics saas
About ClickPost
ClickPost has 8 open roles in Bangalore, at ClickPost Bengaluru office. See every ClickPost role.
More at ClickPost
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Mid level · Hybrid · 3 to 5 years
2 months ago
Entry level · On-site · 1 to 4 years
2 months ago
Mid level · Hybrid · 4 to 6 years
3 months ago
Senior · 5+ years
6 months ago
Senior · On-site · 5+ years
6 months ago
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