Client Services & Delivery Lead
ShopOSHSR Layout, BangalorePosted 2 months ago
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About the role
ShopOS produces catalog imagery, performance creatives, social content and brand films using its AI stack and human experts. This lead owns client relationships, delivery, account growth and the teams and systems supporting them.
What you'll do
- Lead CSMs and Delivery Managers across client accounts
- Own on-time, on-brand delivery and account margins
- Manage client retention, renewals and account growth
- Build delivery dashboards, capacity models and operating processes
- Hire and coach CSMs and Delivery Managers
- Partner with engineering to productise delivery workflows
Skills
Must have
- Account management
- Client relationship management
- Client retention
- Account growth
- Delivery management
- Production management
- Capacity planning
- Artificial intelligence
Nice to have
- Ecommerce
- Fashion
- Performance marketing
- Product management
- SQL
- Python
- Business intelligence
Who it's for
- Experience
- 7+ years
- Domain
- ai creative services
About ShopOS
ShopOS has 8 open roles in Bangalore, at ShopOS (Urban Vault HSR). See every ShopOS role.
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