Customer Success Manager
ShopOSHSR Layout, BangalorePosted 4 months ago
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About the role
ShopOS builds AI agents for ecommerce operations. The Account Manager will onboard clients, drive product adoption and retention, and identify opportunities to grow accounts.
What you'll do
- Own client relationships, onboarding, activation, QBRs, and renewals
- Coordinate teams to deliver campaigns, features, and client outcomes
- Identify opportunities to expand client usage of ShopOS
- Track client health, usage metrics, feedback, and churn risks
- Share client insights with internal teams to inform product and campaign plans
- Identify account expansion and upsell opportunities
Skills
Must have
- Account management
- Customer success
- Client onboarding
- Ecommerce metrics
- Retention management
- Upselling
Nice to have
Tools
- HubSpot
- Notion
- Slack
- Figma
- Airtable
- Excel
Who it's for
- Experience
- 3 to 5 years
- Domain
- ecommerce ai
About ShopOS
ShopOS has 8 open roles in Bangalore, at ShopOS (Urban Vault HSR). See every ShopOS role.
More at ShopOS
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Senior · 5 to 8 years
2 months ago
Mid level · 2+ years
2 months ago
Manager · On-site · 7+ years
2 months ago
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