Customer Care Specialist (MISUMI)
FictivYeshwanthpur, BangalorePosted 4 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
MISUMI provides configurable mechanical components and manufacturing solutions to engineers and procurement teams. You will process quotes and orders, manage customer inquiries and issues, and coordinate resolutions for US-based customers.
What you'll do
- Prepare and process quotations and sales orders accurately
- Respond to customer inquiries by phone, email, and chat
- Manage quality issues, order investigations, and RMA or credit requests
- Coordinate with internal teams to resolve customer issues
- Identify process improvements and contribute to team KPIs
Skills
Must have
- Customer service
- Order processing
- Quotation management
- Case management
- Issue resolution
- Troubleshooting
- Negotiation
- Conflict resolution
Nice to have
- Us customer support
Tools
- Outlook
- Word
- Excel
Who it's for
- Experience
- 6+ years
- Languages
- english
- Domain
- manufacturing
About Fictiv
Fictiv has 22 open roles in Bangalore, at Brigade Rubix, G-01 A, B & C. See every Fictiv role.
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