Customer Care Supervisor
FictivYeshwanthpur, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
MISUMI provides configurable mechanical components and manufacturing solutions to engineers and procurement teams. The supervisor manages customer care operations, coaches a team, resolves escalations, and tracks service performance.
What you'll do
- Supervise Customer Care Specialists and manage daily team operations
- Monitor service levels, team KPIs, and policy compliance
- Deliver performance scorecards and coach team members
- Resolve complex customer issues and cross-functional blockers
- Identify process improvements and coordinate with partner departments
- Partner with trainers to address team training needs
Skills
Must have
- Customer support
- Customer service operations
- Order management
- Performance management
- Coaching
- Escalation management
- KPI management
- Process improvement
- CRM
- ERP
Who it's for
- Education
- Bachelor's degree
- Degree
- business administration, commerce, engineering
- Experience
- 8+ years
- Domain
- manufacturing solutions
About Fictiv
Fictiv has 22 open roles in Bangalore, at Brigade Rubix, G-01 A, B & C. See every Fictiv role.
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