Customer Service Specialist I

Thermo Fisher ScientificWhitefield, BangalorePosted 14 days ago

Mid level
On-site
Full time
4.5 to 7 years
Night shift

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About the role

Thermo Fisher Scientific provides technologies and services for life sciences, diagnostics, and laboratory research. This specialist handles regional order processing, customer complaints, quotations, and master data while meeting service metrics and process requirements.

What you'll do

Process regional orders using Oracle JD Edwards, SAP, and other applications
Meet daily turnaround times and service-level metrics
Audit and resolve customer complaints with appropriate solutions
Manage quotations and maintain customer master data
Work with teams and partners to prevent repeated mistakes

Skills

Must have

Order management
Customer support
Customer complaint resolution
Quotation management
Master data maintenance

Tools

Oracle jd edwards
SAP
Microsoft office

Who it's for

Degree: arts, science, commerce, business administration
Experience: 4.5 to 7 years
Domain: life sciences

About Thermo Fisher Scientific

Thermo Fisher Scientific has 120 open roles in Bangalore, at Thermo Fisher Scientific India (registered office). See every Thermo Fisher Scientific role.