Customer Success Architect
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About the role
Palo Alto Networks provides cybersecurity products, including Cortex XDR and XSIAM, to help organizations protect their systems. You will lead customer success architects who guide deployments, troubleshoot technical issues, and help customers adopt the products.
What you'll do
- Guide the team through customer platform deployments and customization
- Support customer product questions, scripting, troubleshooting, and training
- Coordinate with product and engineering teams on customer needs
- Create customer-facing articles and guides from technical knowledge
Skills
Must have
- Python
- Security architecture
- Security incident response
- SOC operations
- Customer success
- Customer-facing support
- Edr
- SIEM
- SOAR
- Ngfw
Nice to have
- JavaScript
- PowerShell
- Attack surface management
Who it's for
- Languages
- english
- Domain
- cybersecurity
About Palo Alto Networks
Palo Alto Networks has 48 open roles in Bangalore, at Palo Alto Networks India, Bagmane Tech Park. See every Palo Alto Networks role.
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