Customer Support Executive - L2
Lokal AppHSR Layout, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Lokal operates focused apps for local content, jobs, learning, matchmaking and advisory services for people in smaller Indian towns. The L2 support executive resolves complex support issues, improves workflows and helps teams deliver accurate customer support.
What you'll do
- Resolve L2 support tickets within defined turnaround times
- Audit workflows, processes and content for accuracy
- Map processes and create clear SOPs
- Train and onboard new team members
- Identify gaps and recommend process improvements
Skills
Must have
- Customer support
- Ticket resolution
- Workflow auditing
- Sop creation
- Training
Nice to have
Tools
- Office tools
Who it's for
- Education
- Bachelor's degree
- Domain
- consumer internet
About Lokal App
Lokal App has 28 open roles in Bangalore, at Lokal HSR Layout office. See every Lokal App role.
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