Customer Voice Support Lead
CarrierOuter Ring Road, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Carrier provides climate, energy, air quality, and transportation solutions. The lead will manage a support team, resolve technical issues, and improve service processes and performance.
What you'll do
- Manage a team of 15–20 support engineers
- Resolve controller, electrical, and building management system issues
- Track SLA and KPI performance and address breaches
- Analyze escalations and implement preventive actions
- Train and coach team members
- Identify process improvements using operational data
Skills
Must have
- Customer support
- Hvac
- Building automation
- Electrical fundamentals
- Mechanical fundamentals
- SLA management
- Team management
- Data analysis
- Process improvement
- Technical support
Who it's for
- Education
- Engineering degree
- Degree
- mechanical, electrical
- Experience
- 4 to 6 years
- Domain
- climate and energy solutions
About Carrier
Carrier has 12 open roles in Bangalore, at Carrier Digital Hub (Ecospace). See every Carrier role.
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