Director Guest Service Center
TargetManyata Tech Park, BangalorePosted 20 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Target is a retailer whose service centers support guests, team members and enterprise partners. The Director leads a large service center organization and uses guest insights, operational improvements and technology to improve service outcomes.
What you'll do
- Lead a service center organization through senior leaders and managers
- Improve guest experience, service quality, productivity and team engagement
- Translate contact drivers and guest feedback into enterprise recommendations
- Partner with product and technology teams on automation and AI-enabled workflows
- Lead large-scale operational transformations and develop leadership capability
Skills
Must have
- Customer experience
- Service center operations
- Contact center operations
- Operational improvement
- Business insights
- Automation
- Artificial intelligence
Nice to have
- Service transformation
- Workflow redesign
- Generative AI
Who it's for
- Education
- Bachelor's degree
- Experience
- 10+ years
- Domain
- retail
About Target
Target has 38 open roles in Bangalore, at Target in India, Manyata Embassy Business Park. See every Target role.
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