Escalation Engineer
ZscalerOuter Ring Road, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Zscaler provides a cloud security platform that protects customers from cyberattacks and data loss. The Escalation Engineer resolves complex support cases, reproduces customer issues, and works with Engineering to troubleshoot and document solutions.
What you'll do
- Drive resolution of escalated customer issues and critical cases
- Resolve customer cases within established service timelines
- Collaborate with Engineering on customer testing and troubleshooting
- Reproduce reported issues and provide findings to Engineering and Operations
- Document troubleshooting steps and resolutions in the support knowledge base
Skills
Must have
- Technical support
- Network troubleshooting
- Critical escalations
- Ping
- Traceroute
- Mtr
Nice to have
- Network security
- Ssl/tls
- VPN
- Firewall
- Ids/ips
- Ipsec
- AI tools
Who it's for
- Education
- Engineering degree
- Experience
- 8+ years
- Domain
- cybersecurity
About Zscaler
Zscaler has 34 open roles in Bangalore, at Bagmane Constellation Business Park, Orion Building. See every Zscaler role.
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