Manager, Travel Experience
NavanShivajinagar, BangalorePosted 4 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Navan provides business travel services, including offline travel programs for customers. This manager will lead travel consultants, oversee service operations and customer relationships, and resolve escalations.
What you'll do
- Coach and develop a team of business travel consultants
- Monitor call queues, SLAs, and operational performance
- Analyze service issues and implement process improvements
- Manage customer relationships and present service performance
- Resolve customer escalations across calls and chats
- Interview new hires and support onboarding
Skills
Must have
- Customer support
- Contact center operations
- Travel operations
- Performance management
- Process improvement
- Escalation management
- Gds platforms
Tools
- Sab re
- Amadeus
- Salesforce
- Twilio
- Calabrio
- Workday
Who it's for
- Experience
- 5+ years
- Domain
- business travel
About Navan
Navan has 12 open roles in Bangalore, at Navan Labs India Pvt. Ltd. (WeWork Prestige Central). See every Navan role.
More at Navan
Senior · 5+ years
Senior · 5+ years
Senior · 5+ years
Senior · 5+ years
Director and above · 10+ years
Lead or staff · 8+ years
Manager · 8+ years
Senior · 7 to 9 years
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