Operations Associate
Apna (apna.co)BangalorePosted 3 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Apna is a professional networking and jobs platform connecting job seekers with employment opportunities and employers with talent. This associate will call customers for feedback and reviews, record responses, resolve concerns, and escalate issues.
What you'll do
- Call customers to request feedback and product or service reviews
- Address customer questions and concerns about the review process
- Record feedback and review activity in the CRM
- Escalate customer issues to the appropriate team
- Follow up with customers who have not submitted reviews
- Analyze feedback trends and suggest improvements
Skills
Must have
- Customer support
- Outbound calling
- Customer feedback
- Review generation
- Objection handling
- Data entry
Nice to have
- Customer engagement
- Online review platforms
Who it's for
- Experience
- 2 to 3 years
- Languages
- english, hindi
- Domain
- jobs platform
About Apna (apna.co)
Apna (apna.co) has 29 open roles in Bangalore, at Apna Bengaluru office. See every Apna (apna.co) role.
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