Senior Technical Support Engineer- I
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About the role
Dover is a diversified global manufacturer of equipment, components, software and digital solutions. You will resolve escalated technical support cases for software and hardware customers worldwide.
What you'll do
- Diagnose and resolve Level 2 software and hardware issues
- Provide product support, software usage assistance and operational advice
- Investigate root causes and recommend corrective actions
- Respond to customer calls and emails within service agreements
- Document cases, actions taken and resolutions in the CRM
- Escalate priority issues and participate in the on-call rotation
Skills
Tools
Who it's for
- Experience
- 3 to 10 years
- Domain
- industrial manufacturing
About PSG (a Dover company)
PSG (a Dover company) has 16 open roles in Bangalore, at Dover India, Bagmane Tech Park. See every PSG (a Dover company) role.
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