Sr Service Support Representative
Thermo Fisher ScientificWhitefield, BangalorePosted 28 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Thermo Fisher Scientific provides instruments and solutions for scientific and laboratory work. You will coordinate customer service requests, engineer scheduling, job completion, and billing.
What you'll do
- Answer customer enquiries by telephone and Salesforce
- Dispatch service orders and schedule engineer bookings
- Keep customers and engineers updated about booking changes
- Monitor service levels and flag risks to compliance
- Invoice completed jobs and investigate disputed invoices
- Complete administrative tasks for the service team
Skills
Must have
- Customer service
- Customer support
- Service scheduling
- Invoice investigation
- Invoicing
- CRM
Tools
- Salesforce
- Microsoft products
- ERP
Who it's for
- Experience
- 4+ years
- Domain
- scientific instruments
About Thermo Fisher Scientific
Thermo Fisher Scientific has 120 open roles in Bangalore, at Thermo Fisher Scientific India (registered office). See every Thermo Fisher Scientific role.
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