Sr Technical Service Desk Analyst -Level 2

Unisys provides technical support services for end-user computing, applications and infrastructure. You will resolve escalated service desk issues, administer user accounts and support L1 analysts.

• Provide second-level support for hardware, software, operating systems and networks
• Resolve escalated incidents and complex user issues
• Administer Active Directory accounts, permissions and group policies
• Support Microsoft 365 applications and endpoint devices
• Monitor ticket queues and ensure SLA compliance
• Guide L1 analysts and document technical solutions

Experience

2 to 5 years

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