Supervisor, Customer Service

Thermo Fisher ScientificWhitefield, BangalorePosted 14 days ago

Manager
On-site
Full time
10+ years

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About the role

Thermo Fisher Scientific provides scientific technologies, laboratory products, and pharmaceutical services. This supervisor leads customer care teams, resolves escalations, and improves order-processing operations and customer support.

What you'll do

Lead Team Leads through coaching and performance management
Analyze staffing needs against business volumes
Resolve escalated customer care issues and complaints
Coordinate workloads and timely order processing across teams
Develop training programs and coach Customer Care Representatives
Prepare operational and customer care reports

Skills

Must have

Customer support
Order processing
Workforce management
People management
Performance management
Customer complaint resolution
Root cause analysis
Training and coaching
Operational reporting

Tools

Oracle
SAP
Microsoft office
Visio
Excel
Powerpoint

Who it's for

Experience: 10+ years
Domain: life sciences

About Thermo Fisher Scientific

Thermo Fisher Scientific has 120 open roles in Bangalore, at Thermo Fisher Scientific India (registered office). See every Thermo Fisher Scientific role.