Support Account Manager
SaviyntMahadevapura, BangalorePosted 5 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Saviynt provides an AI-powered identity security platform for governing access to applications, data and business processes. The Support Account Manager advises key customers, coordinates issue resolution and upgrades, monitors service health, and advocates for their needs.
What you'll do
- Manage customer cases, escalations, and root-cause analysis
- Report on customer instance health and support metrics
- Plan customer upgrades and provide technical recommendations
- Onboard customers and guide them in using the platform
- Coordinate cross-functionally to resolve issues and advocate for customers
- Track account interactions, support tickets, and customer feedback
Skills
Must have
- Customer support
- Account management
- Root-cause analysis
- Issue resolution
- Identity and access management
- Customer onboarding
- Support escalation management
Nice to have
- Cissp
- Cism
- Cisa
Who it's for
- Education
- Bachelor's degree
- Degree
- computer science, information systems, cybersecurity
- Experience
- 8+ years
- Domain
- identity security
About Saviynt
Saviynt has 15 open roles in Bangalore, at Bagmane World Technology Centre, Amber Building, 7th-9th floor. See every Saviynt role.
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