Support Lead
ZinierOuter Ring Road, BangalorePosted 16 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Zinier builds technology to improve the productivity of deskless frontline workers and the people supporting them. The Support Lead will manage L1/L2 support, investigate production issues, lead escalations, and improve observability and support processes.
What you'll do
- Lead a team of 3–4 L1/L2 Support Engineers
- Own support escalations, investigations, and incident resolution
- Analyze JavaScript, JSON, database, and observability data
- Maintain Grafana dashboards and refine alerting strategies
- Guide safe database fixes and query-performance investigations
- Create runbooks and lead post-incident reviews
Skills
Must have
- Technical support
- JavaScript
- Json
- SQL
- Grafana
- Prometheus
- REST APIs
- Cloud architecture
- Distributed systems
- Database troubleshooting
Tools
- MySQL
- AWS
- Azure
- GCP
- Jira service management
- Servicenow
- Zendesk
- Postman
- Loki
- Tempo
Who it's for
- Experience
- 6+ years
- Domain
- b2b saas field service
About Zinier
Zinier has 12 open roles in Bangalore, at Zinier Technologies Pvt Ltd. See every Zinier role.
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