Technical Service Desk Analyst L1

Unisys provides IT services and support. You will handle first-level user incidents and service requests, troubleshoot technical issues, and escalate unresolved cases.

• Respond to IT support requests by phone, email, chat, and ticketing systems
• Log, categorize, prioritize, and track incidents and service requests
• Troubleshoot desktop, mobile, printer, application, and networking issues
• Manage password resets and user accounts
• Escalate unresolved incidents to Level 2 or Level 3 teams
• Document resolutions and follow ITIL processes and SLAs

Experience

1 to 3 years

Unisys has 30 open roles in Bangalore, at Unisys India, Whitefield. See every Unisys role.