Technical Support Engineer
PrismforceHSR Layout, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Prismforce provides a product supported by a technical support team. This engineer will troubleshoot customer issues, monitor APIs, manage support tickets and incidents, and work with Product and Engineering on lasting fixes.
What you'll do
- Resolve customer technical and functional support issues
- Monitor APIs and investigate failures
- Manage support tickets against response and resolution SLAs
- Troubleshoot application logs, databases, and integrations
- Coordinate root cause analysis and permanent fixes with Product and Engineering
- Test product releases and maintain troubleshooting documentation
Skills
Must have
- Customer support
- API debugging
- SQL
- Database troubleshooting
- Application log analysis
- Incident management
- SLA management
- Ticket-based support
Tools
- Postman
- Kibana
- Grafana
- Excel
- Google sheets
- Power BI
Who it's for
- Education
- Engineering degree
- Degree
- computer science, information technology
- Experience
- 3 to 4 years
- Domain
- b2b saas
About Prismforce
Prismforce has 16 open roles in Bangalore, at Prismforce Bengaluru (HustleHub H1907). See every Prismforce role.
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