Manager/ Sr. Manager Customer Success
PrismforceHSR Layout, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Prismforce provides AI-powered SaaS products for talent supply chain challenges at technology and IT services companies. This person will onboard and guide customers, grow adoption and retention, manage accounts, and support renewals and expansion.
What you'll do
- Onboard customers and guide them through their success journey
- Plan customer engagement around business goals and product capabilities
- Drive product adoption, retention, renewals, and churn prevention
- Resolve customer queries and bugs as needed
- Expand accounts through cross-selling and upselling
- Coordinate customer feedback and align with product, sales, and finance teams
Skills
Must have
- Key account management
- Customer success
- Customer onboarding
- Customer retention
- Upselling
- Cross-selling
- Change management
- Recurring revenue
Nice to have
- It transformation
- Consulting
- SAAS
Who it's for
- Experience
- 8+ years
- Domain
- b2b saas talent supply chain
About Prismforce
Prismforce has 16 open roles in Bangalore, at Prismforce Bengaluru (HustleHub H1907). See every Prismforce role.
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