Associate Customer Success Manager - RDAF
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About the role
o9 provides AI-powered enterprise planning software that helps businesses improve decision-making and supply chain operations. This person will manage post-go-live customer accounts, resolve platform issues, coordinate support consultants and drive product enhancements.
What you'll do
- Manage customer accounts for post-go-live services
- Resolve platform issues and validate data loads and end-to-end workflows
- Monitor support tasks and coordinate consultants to resolve design issues
- Act as the contact for platform upgrades, patches and hotfixes
- Maintain project documentation and work with R&D on product enhancements
Skills
Must have
- Customer account management
- Customer support
- Supply chain planning
- Project management
Tools
- Manugistics
- SAP apo
- SAP ibp
- Jda demand fulfil
- Jda s&op
- I2 supply chain planner
- Oracle scm
Who it's for
- Education
- Master's degree
- Degree
- operations research, mathematics, science, engineering, business administration, business analytics, computer science, supply chain engineering
- Experience
- 8+ years
- Domain
- enterprise planning saas
About o9 Solutions
o9 Solutions has 28 open roles in Bangalore, at o9 Solutions Bengaluru. See every o9 Solutions role.
More at o9 Solutions
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