Customer experience -Clinic Agents
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About the role
Supertails Clinic provides veterinary consultations, diagnostics and treatment for pets. The Customer Care Executive handles inquiries, bookings, follow-ups and customer records for pet parents.
What you'll do
- Answer inquiries and assist customers with appointment bookings
- Call interested customers and follow up on leads
- Coordinate clinic calendars and confirm appointments with veterinarians
- Send appointment reminders and follow up after visits
- Provide basic information on clinic services, pricing and procedures
- Maintain appointment and customer interaction records
Skills
Must have
- Customer support
- Appointment scheduling
- Tele-calling
- Lead follow-up
Tools
- Whatsapp business
- CRM tools
- Booking software
Who it's for
- Experience
- 1 to 4 years
- Languages
- english, hindi
- Domain
- pet healthcare
About Supertails
Supertails has 10 open roles in Bangalore, at Supertails head office, Indiranagar. See every Supertails role.
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