Customer Success Account Manager
RichpanelKoramangala, BangalorePosted 5 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Richpanel provides an AI-first customer service platform that helps e-commerce brands automate support. You will manage customer accounts, grow AI adoption and revenue, and lead onboarding, renewals, and retention.
What you'll do
- Grow accounts through AI upsells, cross-sells, and plan upgrades
- Manage customer adoption, renewals, and portfolio retention
- Lead onboarding and ensure AI workflows launch on time
- Run business reviews connecting product adoption to ROI and CX metrics
- Identify churn risks and execute mitigation plans
- Serve as a Level 1 product escalation point
Skills
Must have
- Customer success
- Account management
- Renewal management
- Customer onboarding
- Customer adoption
- Account expansion
- SAAS
Nice to have
- E-commerce
- Cx automation
Who it's for
- Education
- Engineering degree
- Experience
- 3+ years
- Domain
- ai customer service saas
About Richpanel
Richpanel has 5 open roles in Bangalore, at Richpanel Bangalore. See every Richpanel role.
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