Customer Success Manager | Strategic Accounts
RichpanelKoramangala, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Richpanel provides an AI-first customer service platform that helps e-commerce brands automate support. You will manage strategic customer accounts from onboarding through renewal, driving adoption, retention, and growth.
What you'll do
- Manage customer accounts, adoption, renewals, and growth
- Lead onboarding and ensure automation workflows launch on time
- Run QBRs and MBRs connecting adoption to ROI and business outcomes
- Identify churn risks and execute mitigation plans
- Find upsell and cross-sell opportunities
- Share customer feedback to influence product plans and integrations
Skills
Must have
- Customer success
- Account management
- Renewal management
- Customer onboarding
- Customer retention
- Customer adoption
- Upselling
- Cross-selling
- Workflow automation
- SAAS
Nice to have
- E-commerce
- Cx automation
Who it's for
- Education
- Engineering degree
- Experience
- 4+ years
- Domain
- ai customer service saas
About Richpanel
Richpanel has 5 open roles in Bangalore, at Richpanel Bangalore. See every Richpanel role.
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