Customer Success Manager-NAM
SpotDraftHSR Layout, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
SpotDraft provides an AI-powered contracting platform for legal and business teams. You will guide customers through onboarding, adoption, retention, renewals and expansion across your portfolio.
What you'll do
- Lead customer activation, onboarding and adoption
- Develop customer program plans with measurable goals and success metrics
- Conduct workshops and complex deployment projects
- Review outcomes and align on customer strategies with business stakeholders
- Monitor customer health, goals and renewal dates
- Identify upsell opportunities and strengthen customer relationships
Skills
Must have
- Customer success
- Customer onboarding
- Customer retention
- Customer adoption
- Account management
- Upselling
- Customer health monitoring
Who it's for
- Experience
- 3+ years
- Domain
- legaltech saas
About SpotDraft
SpotDraft has 9 open roles in Bangalore, at Urban Vault. See every SpotDraft role.
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