Senior Technical Support Specialist
AutodeskDomlur, BangalorePosted 25 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Autodesk provides software for design, construction, manufacturing, and media industries. You will troubleshoot customer issues with Autodesk construction and BIM products and help customers adopt the solutions.
What you'll do
- Respond to customer support requests across calls, web cases, and chat
- Troubleshoot and coordinate resolution of escalated technical issues
- Manage support cases, priorities, backlogs, and customer updates
- Create internal knowledge base content using KCS methods
- Collaborate with product teams and partners on issue resolution and improvements
Skills
Must have
- Autodesk construction cloud
- Bim 360
- Revit
- Navisworks
- Bim workflows
- Technical troubleshooting
- Customer support
- Case management
Nice to have
- CRM systems
- SAAS support
- Knowledge-centered service
Who it's for
- Education
- Bachelor's degree
- Degree
- design, engineering, infrastructure
- Experience
- 5 to 7 years
- Domain
- architecture engineering construction software
About Autodesk
Autodesk has 16 open roles in Bangalore, at Autodesk India, Embassy Golf Links Business Park. See every Autodesk role.
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