Sr. Manager - Implementation (CCAAS)
SprinklrOld Airport Road, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Sprinklr provides an AI-native platform for enterprise customer experience management across customer-facing teams and channels. The manager will lead implementation consultants and oversee client deployments, project delivery, and regional implementation practices.
What you'll do
- Lead and mentor implementation consultants
- Oversee concurrent client implementation projects
- Serve as the primary client contact during implementations
- Define regional implementation strategies and best practices
- Coordinate implementation transitions with sales, product, and customer success
- Track implementation and team performance metrics
Skills
Must have
Nice to have
- Groovy
- JavaScript
- Scripting
- Software development life cycle
Tools
- Genesys engage
- Amazon connect
- Cisco webex contact center
- Ringcentral
Who it's for
- Education
- Bachelor's degree
- Degree
- computer science, engineering, business
- Experience
- 8+ years
- Languages
- english
- Domain
- b2b saas customer experience
About Sprinklr
Sprinklr has 13 open roles in Bangalore, at Sprinklr Bangalore. See every Sprinklr role.
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