Technical Coaching Lead Representative - Cigna Healthcare
CignaOuter Ring Road, BangalorePosted 23 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Cigna Healthcare guides customers through the health care system and supports better health across life stages. This person coaches claims processors, supports accurate claim handling, and drives team quality and process improvements.
What you'll do
- Coach claims processors through individual and group sessions
- Answer processing questions and reinforce consistent claim workflows
- Deliver training on current and new information
- Analyze performance trends and support process improvements
- Partner with supervisors and teams on quality outcomes
Skills
Must have
- Claims processing
- Claims quality assurance
- Coaching
- Training delivery
- Process improvement
- Customer service
Tools
- Diamond
- Knowledgexchange
Who it's for
- Experience
- 2+ years
- Domain
- health insurance
About Cigna
Cigna has 42 open roles in Bangalore, at Cigna Health Solutions India (CHSI). See every Cigna role.
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