Associate - Merchant Operations -Escalations Team

Paytm Payments Services supports merchants through operational helpdesk processes and payment services. This associate will resolve high-priority merchant escalations, coordinate case resolution, and prepare root cause analysis reports.

• Resolve merchant complaints from regulatory, social, social media, and senior management escalations
• Coordinate with internal teams to resolve queries within turnaround times
• Prepare root cause analysis reports for escalated cases
• Track case quality, turnaround times, and merchant satisfaction

Education

Any graduate

Experience

1+ years

Languages

english

Domain

fintech payments

Paytm Payments Services has 19 open roles in Bangalore, at One 97 Communications (Paytm) - The Hub. See every Paytm Payments Services role.