Customer Experience Executive
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About the role
SolarSquare designs, installs and finances rooftop solar systems for homes across India. This role reviews field sales conversations, captures customer feedback and helps improve sales scripts, pitch quality and consultant coaching.
What you'll do
- Evaluate field sales conversations for process adherence and pitch effectiveness
- Review and optimize calling scripts using customer responses and campaign needs
- Speak with customers after meetings to capture questions and objections
- Share feedback and coaching points with sales and training teams
- Track coaching outcomes and consistency in communicating product value propositions
Skills
Must have
- Customer experience
- Sales quality analysis
- Call quality analysis
- Customer complaint handling
- Sales training
Nice to have
Who it's for
- Experience
- 1 to 4 years
- Domain
- residential solar energy
About SolarSquare
SolarSquare has 8 open roles in Bangalore, at SolarSquare Bengaluru (Incubex). See every SolarSquare role.
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