Director, Technical Success Management
ZscalerOuter Ring Road, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Zscaler provides a cloud security platform that protects customers by securely connecting users, devices, and applications. The director will lead Technical Success Managers, shape global support operations, and oversee enterprise customer relationships and escalations.
What you'll do
- Direct a team of 20+ Technical Success Managers
- Develop Premium Support strategies and global coverage operations
- Manage key enterprise client relationships and escalations
- Champion customer feedback, retention, references, and deal support
- Oversee compliance, workforce productivity, training, and retention programs
Skills
Must have
- Customer success
- Technical support services
- SAAS
- Internetworking
- Cybersecurity
- Ai/ml
Nice to have
- Web security
- AI technologies
Who it's for
- Education
- Bachelor's degree
- Experience
- 10 to 15 years
- Domain
- cybersecurity
About Zscaler
Zscaler has 34 open roles in Bangalore, at Bagmane Constellation Business Park, Orion Building. See every Zscaler role.
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