Head of Premier Technical Support
Hevo DataHSR Layout, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Hevo Data provides no-code data pipelines that move data from multiple sources into warehouses and lakes. You will lead premier technical support, owning enterprise customer relationships, team operations, escalations, and retention outcomes.
What you'll do
- Own the technical relationship and adoption journey for premier accounts
- Lead customer escalations and communicate incidents and root-cause analyses
- Hire, coach, and develop Technical Account Managers and support engineers
- Design account coverage, SLAs, metrics, playbooks, and escalation processes
- Diagnose pipeline, API, integration, and cloud data issues
- Use customer trends to shape product and engineering priorities
Skills
Must have
- Technical account management
- Enterprise customer management
- Customer retention
- Escalation management
- Team management
- B2B SAAS
- REST APIs
- API integrations
- Cloud infrastructure
- Customer adoption
Nice to have
- Renewal and expansion management
- Usage-based pricing
- Support automation
- Data systems
Who it's for
- Experience
- 12 to 18 years
- Domain
- data integration
About Hevo Data
Hevo Data has 21 open roles in Bangalore, at 1177, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102. See every Hevo Data role.
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