Lead - Customer Success Operations
Apna (apna.co)BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Apna’s Enterprise Business serves enterprise customers through its recruitment and staffing platform. This lead will build and manage post-sales customer success operations, guiding onboarding, adoption, renewals, and service delivery.
What you'll do
- Build and lead the enterprise Customer Success function
- Own implementation, onboarding, adoption, retention, renewals, and expansion
- Lead enterprise pilots through execution and commercial conversion
- Establish customer support systems, SLAs, escalation paths, and resolution processes
- Identify delivery, adoption, fulfilment, and retention risks
- Build teams, operating processes, dashboards, and governance mechanisms
Skills
Must have
- Customer success
- Enterprise account management
- Customer onboarding
- Customer retention
- Renewals
- Service delivery
- SLA management
- Team building
Nice to have
- Pricing
- Deal structuring
- Revenue retention
- Account expansion
Who it's for
- Experience
- 8 to 15 years
- Domain
- hrtech recruitment
About Apna (apna.co)
Apna (apna.co) has 29 open roles in Bangalore, at Apna Bengaluru office. See every Apna (apna.co) role.
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