Scaled Customer Success Manager
VectraBellandur, BangalorePosted 4 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Vectra provides an AI-driven cybersecurity platform that detects and helps respond to threats across enterprise environments. The Scaled Customer Success Manager will drive adoption, value realization, and retention for commercial and mid-market customers through direct and digital engagement.
What you'll do
- Own success across a portfolio of commercial and mid-market customers
- Conduct customer success reviews and develop success plans
- Lead customer escalations and coordinate cross-functional resolution
- Host virtual office hours and deliver customer enablement webinars
- Analyze customer adoption trends and identify enablement opportunities
- Create scalable technical enablement content and self-service resources
Skills
Must have
- Customer success
- Customer adoption
- Customer retention
- Customer lifecycle management
- Enterprise cybersecurity
- Network security
- SIEM
- Ndr/xdr
- TCP/IP
- DNS
Nice to have
- Customer enablement
- Webinar delivery
- Technical content creation
Tools
- Chatgpt enterprise
- Microsoft copilot
Who it's for
- Experience
- 1 to 2 years
- Domain
- cybersecurity
About Vectra
Vectra has 6 open roles in Bangalore, at Vectra AI India Pvt. Ltd. (Redbricks). See every Vectra role.
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