Senior Technical Success Manager
ZscalerOuter Ring Road, BangalorePosted 3 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Zscaler provides a cloud security platform that connects users, devices, and applications while protecting against cyberattacks and data loss. The Technical Success Manager advises customers on deploying and adopting Zscaler solutions, manages technical risks and escalations, and aligns the platform with customer goals.
What you'll do
- Build relationships with customer stakeholders and align strategic objectives
- Advise customers on integrating and operationalizing Zscaler solutions
- Drive adoption by identifying risks and developing mitigation plans
- Coordinate complex escalations across Sales, Support, and Product teams
- Create and share customer success guides, playbooks, and videos
Skills
Must have
- Technical account management
- Customer success
- Solutions delivery
- Sales engineering
- Networking protocols
- Network troubleshooting
- Cloud security
- Risk mitigation
- Customer adoption strategy
- Ai/ml
Nice to have
- Sase
- Sse
- Ztna
- AI security
- Ai-powered operational analytics
- Predictive health scoring
Tools
- Ping
- Traceroute
- Mtr
Who it's for
- Experience
- 8+ years
- Domain
- cloud security
About Zscaler
Zscaler has 34 open roles in Bangalore, at Bagmane Constellation Business Park, Orion Building. See every Zscaler role.
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