Associate Director - Technical Account Management
Hevo DataHSR Layout, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Hevo Data provides a no-code data pipeline platform that moves data from varied sources into warehouses and lakes. This leader will build and run the Technical Account Management function, guiding customer outcomes, retention, expansion, and team growth.
What you'll do
- Design TAM playbooks for onboarding, adoption, renewals, and expansion
- Own net revenue retention, gross retention, and customer health
- Improve product adoption and reduce customer churn
- Hire, onboard, and develop technical account managers
- Build dashboards and report customer metrics to executives and the board
- Use AI and automation to scale the TAM program
Skills
Must have
- Technical account management
- Customer success
- Customer onboarding
- Customer retention
- Net revenue retention
- Customer expansion
- Customer health monitoring
- Data analytics
- Team management
Nice to have
- Data infrastructure
- Data warehousing
- Etl/elt
- Observability
- DEVOPS
- Consumption-based pricing
Who it's for
- Experience
- 10+ years
- Domain
- b2b saas data integration
About Hevo Data
Hevo Data has 21 open roles in Bangalore, at 1177, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102. See every Hevo Data role.
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