Customer Experience Associate
Kapture CXMahadevapura, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kapture CX provides enterprises with AI-powered SaaS tools for customer experience automation. You will troubleshoot customer issues, manage support tickets and coordinate with internal teams to resolve requests within service levels.
What you'll do
- Respond to customer queries and provide first-line support
- Troubleshoot application, platform, API and integration issues
- Manage tickets, updates, follow-ups and SLA priorities
- Reproduce and document issues and raise bugs or change requests
- Maintain knowledge base articles, FAQs and troubleshooting guides
- Escalate complex issues and track them through resolution
Skills
Must have
- Customer support
- Technical troubleshooting
- Ticket management
- API troubleshooting
- Issue documentation
Tools
- Freshdesk
- Jira
Who it's for
- Experience
- 1+ years
- Domain
- b2b saas customer experience
About Kapture CX
Kapture CX has 19 open roles in Bangalore, at Kapture CX Head Office, Brigade Summit. See every Kapture CX role.
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