Customer Success Manager
G2Bellandur, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
G2 is a software marketplace that provides trusted insights to software buyers and sellers. The Customer Success Manager will guide a large account portfolio through adoption, retention, and effective use of G2 products and Buyer Intent data.
What you'll do
- Manage a portfolio of 300+ accounts through individual and scaled engagement
- Guide customers through onboarding, adoption, and product best practices
- Identify at-risk accounts and implement churn-reduction interventions
- Partner with Account Managers on renewal strategies and customer insights
- Advise customers on integrations and Buyer Intent workflows
- Collaborate with Product, Sales, and Marketing to improve customer experience
Skills
Must have
- Customer success
- Account management
- Portfolio management
- Buyer intent
- Account-based marketing
- Marketing technology
- Data analysis
- Customer retention
Nice to have
- Digital marketing
- Demand generation
- Advertising
- Pipeline acceleration
- CRM integrations
- Marketing automation
- AI automation
- Data visualization
Tools
- Salesforce
- HubSpot
- Catalyst
- Looker
Who it's for
- Experience
- 1 to 4 years
- Languages
- english
- Domain
- b2b saas software marketplace
About G2
G2 has 18 open roles in Bangalore, at Shilpitha Tech Park. See every G2 role.
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