Customer Success Manager - Banking Loyalty

Nreach provides Loyalife, a SaaS platform for banking loyalty programs. You will manage bank client relationships, grow and retain revenue, and oversee program operations and escalations.

• Grow portfolio revenue and retention through renewals and account expansion
• Track accrual, redemption, and catalog performance across bank programs
• Resolve tickets, delivery failures, and catalog issues with internal teams
• Lead client reviews and develop bank program success plans
• Maintain account health, CRM records, and escalation plans
• Translate client needs into requirements and Jira tickets

Experience

4 to 7 years

Languages

english

Domain

banking loyalty saas

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