Partnership Support Manager
Ethos LifeBellandur, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Ethos provides a technology platform for life insurance consumers, agents, and carriers. The manager will lead partner support operations, develop the team, improve support quality, and use partner feedback to guide internal priorities.
What you'll do
- Manage daily operations and escalations for partner support representatives
- Track team performance and analyze service quality and efficiency
- Build scalable support policies, procedures, and quality standards
- Hire, coach, and develop support representatives and team leads
- Surface partner feedback and recurring issues to internal teams
- Direct AI-assisted workflows for ticket resolution, quality checks, and reporting
Skills
Must have
- Customer support
- Root cause analysis
- Quality assurance
Nice to have
- B2B support
Tools
- Salesforce
- Zendesk
- Service cloud
- Claude
- Copilot
Who it's for
- Experience
- 5 to 10 years
- Domain
- life insurance technology
About Ethos Life
Ethos Life has 35 open roles in Bangalore, at Ethos Life Technologies (India) Pvt Ltd. See every Ethos Life role.
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