Support AI Manager
Ethos LifeBellandur, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Ethos provides a technology platform for life insurance consumers, agents and carriers. The Support AI Manager will lead bot building and monitoring teams, review builds against specifications, and define testing and quality processes.
What you'll do
- Manage and grow bot building and quality monitoring teams
- Review bot builds and deployments against approved ERDs and PRDs
- Define pre-launch testing, regression testing and live audit cadence
- Route quality findings to product and build teams
- Use bot performance metrics to drive process improvements
- Develop the team's testing and monitoring playbook
Skills
Must have
- AI chatbot quality assurance
- User acceptance testing
- Regression testing
- Bot performance monitoring
Nice to have
- Support bot platforms
Tools
- Forethought
- Ada
- Sierra
- Decagon
Who it's for
- Experience
- 4+ years
- Domain
- life insurance technology
About Ethos Life
Ethos Life has 35 open roles in Bangalore, at Ethos Life Technologies (India) Pvt Ltd. See every Ethos Life role.
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