Customer Experience Manager
Kapture CXMahadevapura, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kapture CX provides an AI-powered platform that automates customer service and other enterprise workflows. You will onboard and integrate clients, troubleshoot technical issues, and help customers optimize their use of the platform.
What you'll do
- Lead client onboarding and platform integrations
- Troubleshoot technical issues using logs and monitoring tools
- Manage client escalations and coordinate resolutions with engineering and product
- Conduct platform health checks and recommend optimizations
- Document issues, resolutions, and root cause analyses
Skills
Must have
- API integration
- System troubleshooting
- Log analysis
- Root cause analysis
- Kafka
- Grafana
- Sentry
- Client relationship management
Tools
- Postman
- Curl
- Salesforce
- HubSpot
Who it's for
- Domain
- ai-powered cx saas
About Kapture CX
Kapture CX has 19 open roles in Bangalore, at Kapture CX Head Office, Brigade Summit. See every Kapture CX role.
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