Customer Success Manager

GoKwik provides commerce technology, including KwikEngage, a WhatsApp suite that helps D2C brands improve engagement and retention. This person will onboard and manage customer accounts, drive adoption and growth, and recommend improvements using campaign and customer insights.

• Lead customer onboarding and drive platform adoption
• Manage accounts and address risks to reduce churn
• Identify opportunities for retention, upselling and cross-selling
• Analyse campaign performance and customer behaviour
• Recommend customer growth strategies across the lifecycle
• Collaborate with internal teams to resolve customer challenges

Experience

3 to 5 years

Domain

ecommerce martech

GoKwik has 13 open roles in Bangalore, at GoKwik Bangalore office. See every GoKwik role.